Shipping & Returns
At Langming International Hong Kong Limited, we are committed to ensuring your satisfaction with every apparel purchase. Our Shipping & Returns policy is designed to provide clarity and transparency regarding how we handle orders, returns, and refunds.
Shipping Information
All orders are processed promptly to ensure timely delivery. Shipping timelines may vary based on your location and selected shipping method. You will receive a confirmation email with tracking information once your order has been dispatched.
Returns Policy
We offer a strict 14-day no-reason refund policy. If you are not completely satisfied with your purchase, you may return the item within 14 days of delivery for a full refund. Items must be unused and in original packaging with all tags attached. The buyer completely bears the return shipping costs.
Refund Processing Time
Once we receive and inspect your returned item, the refund will be processed within 14 business days. Please note that the actual time for the refund to appear in your account may vary depending on your payment method. PayPal refunds take at least 14 days; however, local laws require up to 30 days for PayPal refunds in some regions.
Return Process
To initiate a return, please follow these steps:
1. Contact our customer service team at [email protected] to request a return authorization.
2. Pack the item securely in its original packaging if possible.
3. Write the return authorization number clearly on the outside of the package.
4. Send the package to the following address:
The recipient must be Langming International Hong Kong Limited, the contact phone is +852 4673 1386, and the specific return address is FLAT B02 2/F., HOOVER INDUSTRIAL BUILDING, NO.26-38 KWAI CHEONG ROAD, KWAI CHUNG, HONG KONG.
5. Retain your shipping receipt until the return has been processed and your refund has been issued.
Damaged or Defective Items
In the event that your apparel arrives damaged or defective, you must submit a claim within exactly 7 days of receipt. Please contact our customer service team immediately with photographic evidence of the damage or defect. We will evaluate your claim and provide appropriate resolution, which may include a replacement or refund.
Non-Returnable Items
While we accept returns for most items within our 14-day policy, some products may be non-returnable based on their condition. Items must be unused and in original packaging to qualify for a refund. Items that have been worn, washed, or altered cannot be accepted for return.
Exchanges
If you wish to exchange an item for a different size or color, please process a return for your original item and place a new order for the desired product. This ensures that your preferred item is available when you order.
International Returns
International returns follow the same 14-day policy as domestic returns. However, please be aware that international shipping times may be longer, and you are responsible for all return shipping costs. Customs duties and taxes are non-refundable.
Contact Information
If you have any questions about our Shipping & Returns policy, please contact our customer service team at [email protected] or call us at +852 4673 1386. Our team is available to assist you with any concerns regarding your order.
Policy Updates
Langming International Hong Kong Limited reserves the right to update this Shipping & Returns policy at any time. Any changes will be posted on our website, and the revised policy will apply to all orders placed after the update date.